Complaints
Livro de Reclamações Eletrónico
The Livro de Reclamações Eletrónico is the official Portuguese electronic complaints book, provided by the Portuguese State. To make an official complaint, please use this platform, which forwards the complaint to the business and to the competent regulator.
Open the Livro de Reclamações (opens in a new window)The form on this page is our own contact channel and does not replace the Livro de Reclamações.
If you prefer, you can also describe the problem using the form on this page so that we can look into it directly.